Shipping Policy
Orders are processed within 1 business day. Once your order is processed, you’ll receive a confirmation email with a tracking number. Note that orders placed after 2:00 AM GMT-06:00 on weekends will be handled on the next business day. We ship all products from our factory in Stara Zagora, Bulgaria.
Enjoy free express shipping worldwide for orders over $80. For orders below this amount, express shipping costs $17.
Packages typically arrive within 2-4 days after tracking information is sent. We use an express delivery service to ensure prompt arrival.
Yes, you may change the delivery address if needed. Contact us promptly to update the details.
Cut off time 2:00 AM GMT-06:00
Orders are processing time: 0-1 day (Mon-Fri)
Delivery time: 2-4 days (Mon-Fri)
We use delivery service by UPS.
Returns & Exchanges
Return Policy
We accept returns in their original condition (unused, unworn, and unaltered) with tags attached. You can choose a refund, store credit, or a one-time exchange.
Conditions:
- Return requests must be made within 30 days of delivery.
- Customers are responsible for return shipping costs.
- Store credits, or exchanges will be processed within 1 business day after receiving the returned item if it meets the return conditions. Refunds will be processed within 7 business days after receiving the returned item if it meets the return conditions.
- Refunds can only be issued to the original payment method.
- Please send us an email at info@tanthrough.us or via the contact form on the website here to initiate your return.
- You will receive approval from tanthrough.us support department before shipping the product back. You will receive the full details for our return address, which is in Europe: Bulgaria, Stara Zagora city.
- Please put the order number in the package.
As soon as we receive the returned product you will receive a confirmation and we will complete one of the following steps according to your request:
- If you would like a replacement it will be sent within 1 business day. You will receive tracking information for delivery.
- If you would like credit for future in-store purchases you will receive it within 1 business day via a code to your email.
- If you would like a refund of your payment you will receive it within 7 business days.
General Questions
We accept the following payment methods: Debit and Credit Cards
- American Express
- Mastercard
- Visa
- Apple Pay
- Google Pay
- China UnionPay (CUP)
- Discover &
- Diners Club
- eftpos Australia
- Japan Credit Bureau (JCB)
- many others
No. For all US and international customers, we fully cover customs duties, taxes, and clearance fees. You will not be asked to pay anything beyond your checkout price. If customs are involved, we manage it entirely, ensuring a hassle-free delivery directly to your home.
You can change your order or shipping address before it is dispatched. Orders typically ship within 1 business day. Once you receive a tracking number, changes or cancellations cannot be made. For assistance, contact our customer service at info@tanthrough.us or through our website's contact form.
Each product page includes a comprehensive size guide to assist you in selecting the correct size. If you need further help, please reach out to our customer service team via email at info@tanthrough.us or use the contact form on our website.
Yes, we manufacture all our products at our facility in Stara Zagora, Bulgaria. We maintain strict quality control standards and use top-grade materials to ensure the best quality.
Feel free to contact us for any additional information. You can use our AI assistant, email us at info@tanthrough.us, or send a message through the contact form on our website.
Operated by TG International Corporation.
Customer service: Monday to Friday from 10 a.m. to 4 p.m.